A Nordstrom Update

The day after my previous post about Nordstrom, I was contacted by their Corporate Communications department via email and then by telephone. Today Chris from Nordstrom and I had a lovely call during my lunch hour and I have more insight concerning the change in shipping styles and policies for the company.

Before, if the Nordstrom warehouse didn’t have your Via Spigas or Rachel Palley in stock, you would be told that. Tough tootsies, mamacita. Now what Nordstrom does is their system will check all the Nordstrom stores to see if one of them has your item in stock. This means you have a better chance of getting the item you desire and not seeing the dreaded “Out of Stock” message. Also, Nordstrom is working with some retailers so they can deliver the item directly from THEIR warehouse, instead of having it shipped twice –first to Nordstrom, and then to you. Think Amazon.com.

This process has been going on for about a year, and Nordstrom is working hard to improve and perfect the process. However in the mean time, if you order five things, they could possibly come from five different stores (or a mix of stores, warehouse and the brand’s headquarters). Chris from Nordstrom asked for the order number for the order I referenced in my post. He was able to see from his computer that the tights and bracelet came from headquarters, the shoes from a store, and the earrings directly from the manufacturer (what they call a “drop ship vendor”).

When Chris realized that big box only held that tiny jewelry box and knew that the shipment came from a “drop ship vendor,” he said he would be contacting the vendor to comment on this and hope that they will use less packing materials in the future to be consistent with Nordstrom’s style and beliefs.

Yes, Nordstrom has Green methods and beliefs. They work hard to be eco-friendly and are proud to be a landfill-free at headquarters. Chris informed me that Nordstrom has ordered some new shipping materials – new box sizes and even some small shipping pouches for accessories and other small objects. We Nordstrom customers will be seeing this change in the future.

And in the future, the shipping process should be streamlined – they will be able to comingle store and warehouse items in shipments.

Thanks Nordstrom, for taking the time to contact me and answer all of my questions. I am still a loyal customer and look forward to the changes in the future!

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8 Comments

  1. December 5, 2010 / 10:23 pm

    That is nice to hear Lisa!

    My friend made a Nordstrom order recently and said it was faster than her previous one, and both items came in the same box. A sign of good things to come?

  2. Lisa
    December 5, 2010 / 10:16 pm

    So this isn’t Nordstrom, but thought you would appreciate it.

    I made 2 separate purchases from Amazon roughly a day apart but shipping to the same address. When Amazon processed the orders for shipment, they combined them into a single package. So instead of 2 boxes, packaging, etc. I just got 1. Pretty neat.

  3. Anonymous
    November 21, 2010 / 1:09 am

    I recently made my first purchase from Nordstrom. I don’t think there will be a next time. They sent an out of stock notice three days after the order was placed and I had to call and ask them to check the stores. It took two weeks for my order to arrive after they found it in the store and the boots arrived scuffed. When I called to complain, they told me I couldn’t possibly be upset because they are known for their terrific customer service! 🙂

  4. Charlene
    November 20, 2010 / 6:26 pm

    I’m glad they answered you Allie. I hope they change things soon. I received a nail polish from them yesterday and it was in a box big enough to hold three college textbooks! Even my 5 year old couldn’t believe the tiny nail polish in the box!

  5. Anonymous
    November 19, 2010 / 11:47 pm

    JennyRose

    I am impressed. Sometimes good ideas come with unanticipated problems. I like shipping from stores directly, it makes a lot of sense. If they can get it together with the packaging it will be a great improvement in efficiency.

  6. November 19, 2010 / 11:05 pm

    It is a tough position to be in. Since I like to give people the benefit of the doubt, they probably were trying to better serve the customer by shipping items faster individually. Still, that packaging was pretty amusing.

  7. November 19, 2010 / 9:26 pm

    Can you let them know that I bought a $600 Kate Spade purse that was shipped to me in a plastic bag, within a box? No padding, no paper wrapping, no nothing. Classy.

  8. Anonymous
    November 19, 2010 / 8:49 pm

    Oh the power of a blogger! You go girl!

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