What's Going on With eShakti?
I needed to write this as a PSA/warning to those who are considering a purchase from eShatki. I have recommended this online retailer for years for high-quality, size-inclusive fashion that can be customized to your specific body and needs. But in the past few months, their service and communication has been spotty and orders severely delayed and I cannot in good faith continue to recommend eShakti until things improve.
I have shopped eShakti for almost a decade and all my experiences have been positive.
I have been an eShakti fan for a decade. When it comes to the apparel eShakti offers, the quality exceeded the price, the fit was consistent, the products matched the images on the website. I've ordered custom and standard sizing, have modified sleeves and hemlines, and have made product returns.
Since eShakti's orders are shipped from India, I understand it may take a few weeks to arrive and a few weeks for a return to be processed. However, in the past year, not only are eShakti shipments and returns extremely delayed, lost, or never processed, eShakti isn't answering the phone.
A scroll through the keyword “eShakti” on X/Twitter and you'll find angry customers. Visit Facebook and eShakti's page is loaded with comments from irate individuals waiting on orders or their money back. eShakti is sold on Amazon, but none of the styles are currently available for purchase.
I felt the need to write this warning about shopping eShakti after a discussion in the Wardrobe Oxygen community on Facebook about the brand disappointing many members. I realized it wasn't just me experiencing eShakti shipping delays and a change in eShakti quality and fit.
What May Be Causing eShakti Shipping Delays
Delays may be due to reduced staff, but we don't know because eShakti isn't updating any of its social platforms.
One member of the Wardrobe Oxygen Community shared that a respiratory illness was wreaking havoc on India earlier this year. Per The Independent, a variant of Covid-19 named “Arcturus” was behind a surge of infections in India. With so many hospitalizations it halted suppliers and manufacturers across the county. That could explain why during the first half of 2023, eShakti wasn't answering customer phone calls, wasn't updating their social media, and eShakti orders were delayed.
Delays are due to issues at the eShakti factory, but few know because eShakti isn't notifying existing customers
Multiple customers who have gotten in touch with eShakti customer service have reported the company had a flood in their factory, damaging much of their fabric. Needing to have the actual fabric for the dresses recreated caused an understandable delay in orders. However, eShakti did not notify customers who were awaiting their orders. Customers only found out after trying multiple channels to reach customer service and ask about their delayed order.
Other customers have shared that eShakti customer service informed them there was a factory fire. This, too, would create an understandable delay. And if the factory experienced both fire and flood, how even more tragic. But again, if this happened, few know because existing customers were not notified.
Going through the comments on the eShakti Facebook page, I saw many comments where eShakti customer service said their fabric arrived with flaws and needed to be reordered, causing a delay. I've searched but haven't found any news about fabric damage or factory issues for eShakti. However, this could also explain why some eShakti orders are being fulfilled on time and others are not.
eShakti has been known to send an email letter from their CEO, B G Krishnan, throughout the pandemic to keep customers informed on any delays or changes in business practices. However, as a customer and previous eShakti ambassador, I haven't received one of these emails since 2021. The eShakti CEO has been active on LinkedIn as recently as a month ago, so he is still involved with the brand and likely in good health. I am receiving regular emails about sales and promotions but not on the status of orders or the state of the factory and/or company.
eShakti Fit and Quality have Diminished
I had members of the Wardrobe Oxygen Community on Facebook and below in the comments share that if they did receive their eShakti order, they found the fit and quality had diminished. Garments were smaller in size than previous eShakti orders, even of the same exact style of garment. Others shared the cotton fabrics were rougher, the printing faded, and other examples of diminished quality in the textiles.
I originally wrote this in April 2023 but am updating it at the end of December because the issues with eShakti continue. While some customers have received their orders without issue, it still seems the majority of eShakti customers are dealing with order delays, sending back returns but not getting paid back, and issues with product fit and quality.
If you have had recent issues with eShakti (past six months), feel free to share them in the comments. Also, if you have resolved recent issues with what's going on with eShakti, share your methods for success in the comments.